Reference

matka1 Terms and Conditions for Your Account

These Terms and Conditions set out the rules that govern your account with matka1 — what you can do, what we expect in return, and how disputes are…

Account EligibilityWithdrawal RulesUPI & Paytm PoliciesDispute ResolutionAccount Closure
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TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Email Support

Send questions about these Terms and Conditions to our support address. We respond to all Terms-related queries within 24 hours and keep a written record of every exchange for your reference.

Live Chat

Our live chat team can clarify specific clauses, explain withdrawal conditions, or flag which sections apply to your account type. Available daily — no waiting for a callback.

Help Centre

The Help Centre hosts a full plain-language summary of every section in these Terms. Search by topic — account eligibility, payment rules, or closure procedure — and get straight to the clause you need.

HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security and Your Rights Under These Terms

matka1 holds your account data under strict internal security controls. Below is a breakdown of how each area of policy is managed so you always know who handles what.

Data Storage

Account data — including your name, registered mobile number, and transaction history with UPI, Paytm, or PhonePe — is stored on encrypted servers. We do not sell or share your personal data with third-party marketers under any circumstance.

Cookie Policy

We use session cookies to keep you logged into your account and analytics cookies to understand which pages you visit most. You can manage cookie preferences through your browser settings at any time without losing access to the platform.

Account Security

Every account is protected by two-step verification at login. If we detect unusual sign-in activity from a new device or location, your account is temporarily held and you receive an SMS alert before access is restored.

Data Retention

We retain transaction records for a minimum period required under applicable Indian financial regulations. After your account is closed, your data is held for the legally required period and then permanently deleted from our systems.

Amendment Requests

You have the right to request a correction of any personal data we hold. Send your request via live chat or email with proof of identity and we will update your record within five working days, confirming the change in writing.

Account Closure

You may close your account at any time under these Terms. Submit a closure request through live chat, withdraw any remaining INR balance first, and we will confirm full closure within 48 hours of your request being received.

Your Questions About These Terms Answered

The clauses that come up most often are explained here in plain language. If your question is not covered below, our live chat team can point you to the exact section of the Terms that applies to your situation.

These Terms apply to every person who opens or holds an account on matka1.net. Access depends on local law and is available only where local law in your region permits such use. By creating an account, you confirm that you have read and accepted these Terms in full.

We send a notification to your registered email address before any change to the Terms takes effect. The updated version is also posted on this page with a clear effective date so you can compare it against the version you originally accepted.

Yes. If a withdrawal via UPI, Paytm, or PhonePe is declined or delayed, you may raise a formal dispute through our live chat or email support. We will review the transaction logs and respond with a written explanation within 72 hours of receiving your dispute.

We hold your name, email address, registered mobile number, and a record of all deposits and withdrawals processed through your account. You can request a full copy of your data at any time by contacting our support team with proof of identity.

Send a correction request via live chat or email, attaching a valid identity document that shows the correct detail. We aim to update your record within five working days and will confirm the change in writing once it is complete.

After your account is closed, we retain transaction records for the period required under applicable Indian financial regulations. Once that retention period ends, your personal data is permanently and securely deleted from our servers.

These Terms are governed by applicable Indian law. Where a clause is found to be unenforceable under local law, the remaining clauses continue in full effect. Any dispute that cannot be resolved through support may be referred to an appropriate forum under Indian jurisdiction.

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