Reference

Our Legal Terms at matka1 India

These terms govern your account, your data and how we operate for you where local law permits.

Jurisdiction-Aware TermsData Handled Under PolicyAccount Rights ProtectedContact Channels AvailableUPI-Linked Account Conditions
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matka1 Our Legal Terms at matka1 India
REACH OUR LEGAL TEAM

Contact Us on Policy Matters

If you have a question about your rights under these terms, a request to access or delete your data, or a concern about how your account has been handled, our support team is available around the clock. Raise your concern through any of the channels below and we aim to respond within 48 hours on policy-related matters.

Team online

Email Support

Send your legal query or data request directly to our compliance address. Include your registered account email and a brief description of the matter so we can route it to the right person without delay.

Live Chat

Our live chat window is open at all hours. For policy questions, type 'legal query' at the start of your message so the agent connects you to a compliance-trained team member rather than a general support queue.

Help Centre

Our Help Centre holds plain-language summaries of each clause in these terms, with separate sections for account rights, data requests and dispute steps. Search by topic to find the section most relevant to your situation.

HOW WE PROTECT YOU

Data, Security and Account Handling

We apply consistent security and data practices across every account on the platform.

Data We Collect

We collect the information you provide at registration — name, email, date of birth and phone number — plus transaction logs from UPI, Paytm and PhonePe activity. We do not sell this data to third parties under any circumstance.

Cookie Practice

Cookies on this site serve session management, fraud detection and performance measurement. We do not use cookies to build advertising profiles. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security

Every account is protected by encrypted password storage and optional two-step login. We flag unusual login locations automatically and will email you if a new device accesses your account. You can lock your account instantly from the security settings page.

Retention Period

Transaction records and identity documents are retained for the period required by applicable law, typically five to seven years. After that window closes, we delete or anonymise the data unless an active legal obligation requires us to hold it longer.

Your Data Rights

You may request a copy of all personal data we hold on you, ask us to correct inaccuracies, or request deletion where no legal obligation prevents it. Submit requests through the email support channel and we respond within 30 days.

Dispute and Escalation

If you disagree with an account decision or believe your data has been mishandled, raise a formal complaint via email. Our compliance team reviews every complaint and issues a written response. Where the issue remains unresolved, we explain the next escalation path available in your region.

Frequently Asked Legal Questions

These answers address the legal questions we receive most often. If your question is not covered here, reach our compliance team directly via live chat or email for a written response.

Yes. Access and eligibility depend on local law and are available where local law permits. By opening an account from India, you agree to these terms as they apply in your jurisdiction. If local law changes, we notify you of any adjustment to your access conditions.

We hold the details you provided at registration, your login history, and the transaction records linked to your UPI, Paytm or PhonePe payments. You can request a full export of this data at any time by contacting our support team via email.

Email our compliance team with your registered account address and a deletion request. We process it within 30 days, subject to any legal retention obligation that prevents immediate deletion. We will tell you clearly if an obligation applies to your account.

Yes. A full transaction history is available in your account dashboard under the wallet section. You can export it as a PDF or CSV. Records linked to UPI, Paytm and PhonePe transactions are timestamped and itemised for easy reference.

When you close your account, we retain transaction and identity records for the legally required period — typically five to seven years. After that period, the data is deleted or anonymised. You will receive a confirmation email when closure is processed.

Submit a formal complaint via email with your account details and a description of the decision you are challenging. Our compliance team reviews it and issues a written response. If the matter is unresolved, we outline the escalation path available under your applicable jurisdiction.

Yes. We send a notification to the email address registered on your account whenever terms are updated. The notification includes a summary of what changed and when the new terms take effect. Continuing to use the platform after that date constitutes acceptance.

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